Swatch360 Desk (“we,” “our,” or “us”) operates as an internal monitoring and service management application designed for use by authorized users of participating organizations. This Privacy Policy explains how we collect, use, and protect information when you use our mobile or web application.

1. Information We Collect

We may collect the following types of information to enable app functionality and service support:

a. User Information:

• Name, email address, and login credentials assigned by the Head Office or authorized administrator.

• Organizational details such as branch, zone, and role (e.g., Head Office, NBG, Zonal Office, Branch, or System Integrator).

b. Device & Usage Data:

• Device information (e.g., model, operating system, app version).

• Log data such as IP address, access time, and in-app activities for monitoring and troubleshooting purposes.

c. Service Data:

• Data generated from device monitoring, service tickets, and performance dashboards.

• Any comments or actions taken by authorized users during ticket handling.

2. How We Use the Information

We use the collected data to:

• Provide and improve app functionality.

• Enable user authentication and role-based access.

• Monitor device performance and service tickets.

• Send automated alerts, escalations, or notifications.

• Generate analytical reports for authorized management users.

We do not sell, rent, or trade any personal data to third parties.

3. Data Sharing

Your data may be shared only with:

• Authorized internal entities within your organization (e.g., Head Office, NBG, or Branch users).

• Service partners or System Integrators (SIs) for resolving technical issues.

• Legal or regulatory authorities, if required under applicable laws.

4. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure. Access to the app and its data is restricted to authorized users only.

5. Data Retention

We retain user and system data only for as long as necessary to fulfill operational and legal requirements. Data related to service tickets or reports may be archived for audit or compliance purposes.

6. Your Rights

7. Third-Party Services

Swatch360 Desk may integrate with third-party tools (e.g., Zoho Customer Portal) for authentication or reporting. Each third-party service has its own privacy policy, and we encourage you to review them separately.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted within the app or on our website, with the revised date clearly indicated.