Security Engineers Pvt. Ltd. (SEPLE), operating software solutions as SEPLE NovaEdge (“we,” “our,” or “us”), develops and operates various mobile and web applications designed for use by authorized users of participating organizations. This Privacy Policy explains how we collect, use, and protect information across all our software applications and services.

1. Information We Collect

We may collect the following types of information to enable app functionality and provide service support:

a. User Information:

• Name, email address, and login credentials assigned by an organization's head office or authorized administrator.

• Organizational details such as branch, zone, department, and role (e.g., Head Office, Zonal Office, Technician, or System Integrator).

b. Device & Usage Data:

• Device information (e.g., device model, operating system version, and app version).

• Log data such as IP address, access time, and in-app activities for monitoring, security, and troubleshooting purposes.

c. Service Data:

• Data generated from application workflows, including device monitoring, service tickets, field operations, and performance dashboards.

• Any comments, status updates, or actions taken by authorized users while utilizing our applications.

d. Location Data:

• If you use our field operations or monitoring applications, we may collect your precise or approximate location data to track hardware deployment status, technician metrics, and ensure operational efficiency. We only collect location data when you grant the application explicit permission, and this data is used strictly for internal organizational purposes.
  
  

2. How We Use the Information

We use the collected data to:

• Provide, maintain, and improve application functionality.

• Enable secure user authentication and role-based access control.

• Monitor system performance, application health, and operational workflows.

• Send automated alerts, escalations, or notifications relevant to the user's role.

• Generate analytical reports for authorized management and administrative users.

We do not sell, rent, or trade any personal data to third parties.

3. Data Sharing

Your data may be shared only with:

• Authorized internal entities within your specific organization (e.g., administrators, head office, or branch users).

• Service partners or System Integrators (SIs) strictly for the purpose of resolving technical issues or deploying hardware/software.

• Legal or regulatory authorities, if explicitly required under applicable laws.
  
  

4. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure. Access to our applications and their underlying data is strictly restricted to authorized users.

5. Data Retention

We retain user and system data only for as long as necessary to fulfill operational and legal requirements. Data related to service tickets, operational logs, or reports may be archived for audit or compliance purposes as dictated by the participating organization.

6. Your Rights

Authorized users may request access, correction, or deletion of their information through their organizational administrator or by contacting our support team directly at: 📧 customercare@seple.in 📞 8100300700

7. Third-Party Services and AI Integrations

Our applications may integrate with third-party tools, cloud services, and Artificial Intelligence (AI) providers (e.g., Zoho, customized databases, or AI-driven analytics/support tools) for authentication, storage, or reporting.

For AI Integrations: Any user data shared with third-party AI models is subject to strict limited-use principles. We ensure that your data is not used by these third-party AI providers to train their foundational models without explicit consent. Each third-party service has its own privacy policy, and we encourage you to review them separately.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our software ecosystem, organizational practices, or for legal reasons. Updates will be posted within the applicable apps or on our company website, with the revised date clearly indicated.